Welcome to Docrates Cancer Center

Docrates Cancer Center warmly welcomes patients from all over the world. We are ready to offer our help and world-class care for you. From these pages you will find the information you may need for every step of your cancer treatment path.

Docrates specialises in the diagnosis, treatment and follow-up care of cancer. Located in Finland’s capital, Helsinki, the hospital has established a world-class reputation for its expertise and quality care. Finland is the leading country in cancer care and research.

We understand how hard it is to go through a cancer treatment abroad, far from home. Our international team will gladly help you to arrange everything you might need for your visit to Docrates Cancer Center and will be happy to answer all your questions and provide you with the needed information.

The Docrates Privacy Plus service is available for our patients in situations requiring enhanced privacy. It enables special arrangements for arrivals at the hospital, security arrangements, and organising examinations and treatments anonymously, among other things.

Remote appointments

Docrates Cancer Center offers also Remote Appointments.

Step 1

Booking an appointment

You can make an appointment with the Docrates Cancer Hospital specialist:

• As Private Customer
• As a Customer of an Insurance Company

You can book a time

• By phone
• Online
• By submitting a contact request on our website

To make an appointment, you can call our appointment number +358 10 773 2010 (Mon-Thu 8-18, Fri 8-16).

An appointment can be made by a relative or a doctor. The phone will be answered by our experienced nurses, with whom you can discuss your situation. They provide information about diagnostic procedures and treatments and make an appointment with just the right specialist. Our friendly staff understands the fears and concerns associated with cancer and provides support right from the first contact.

You can also fill in the electronic contact request form, on the basis of which we will contact you as soon as possible.

Contact request

Cancellation Policy

We arrange doctor’s appointments and examinations for our clients quickly and flexibly. To ensure this, it is important for us that you cancel your appointment if for some reason you are unable to attend. The reservation can be canceled via customer service by phone on 010 773 2010. If you have booked an appointment through our online appointment booking, you can also cancel the appointment at the online appointment reservation service. The booked time must be canceled no later than 24 hours before its start. For non-cancellable or canceled less than 24 hours, we will have to charge the full price. The cancellation policy applies to all forms of reception. Clinic fee will be charged when canceling a confirmed booking.

Step 2

Prior to arrival

To ensure that your first visit to our hospital runs smoothly and your doctor has time to review your situation in advance, we ask that you review the information below.

Patient Consent Form

We require consent to the storage of your patient data in the Docrates Patient Register and the disclosure of a care relationship, if required, between other healthcare professionals involved in the centralized registry involved in the treatment.

We kindly ask you to fill in the form and  send it to us as a scanned attachment via security mail or fax to 010 773 2099.

Printable patient consent form >>

3) By fax to 010 773 2099.

NOTE. Please bring the original data protection form when you arrive at the first reception or send it to us by post to Docrates Syöpäsairaala, Saukonpaadenranta 2, 00180 Helsinki.

Preliminary Information Form

If you are coming to Docrates Cancer Hospital for the first time, we also ask you to fill out a Preliminary Information Form.

The information related to your health and illness mapped by the Preliminary Information Form may be relevant to the assessment of cancer risk factors and to the planning and implementation of your treatment. Some of the information is often not reflected in copies of medical records. When the prerequisites are as complete as possible, during the appointment you can focus on current illness and its treatment.

In order for Docrates to make your first visit as smooth as possible, it is a good idea to send in the Preliminary Information Form in advance. We kindly ask you to fill in the form and  send it to us as a scanned attachment via security mail or fax to 010 773 2099.

Printable Preliminary Information Form

Other documents required in advance

Before the first visit, no later than 24 hours before the reception, we ask you to provide us with the patient records, ie patient reports related to the disease in question, possible surgical reports and pathologist statements, laboratory responses, images and imaging statements.

You can deliver the documents to us either on site or electronically by security mail. We do not recommend sending material by mail to ensure that the necessary information is available to us in a timely manner.

Step 3
Before the first visit

Prepayment

Based on the preliminary plan, the coordinating nurse will provide you with information about the cost of the first visit and possible diagnostic procedures, as well as instruct how to make an advance payment through an electronic payment system.

Visa application

Clinic patients and their accompanying persons are entitled to an expedited visa without additional fees. Please contact our Contact Center for more information.

Trip preparation

Our clinic has a wide list of partners and we will be happy to help you organize your trip. For additional information, please call: +358 10 773 2010

Step 4
First appointment

For the first visit, we ask you to arrive about 30 minutes before the start of appointment or diagnostic procedure, and to reserve enough time for the examinations. Unless otherwise instructed, you can dine normally before your first visit.

When you arrive to Docrates for the first time, register at the first floor reception.  From there you will be directed to the right place.

Docrateen multidisciplinary care team will make sure that you get the best possible care. Our nursing staff will be present, listening and keeping you up to date on what’s next. This allows you to focus on the essential, the healing.

At the first visit, you will also see a Counseling nurse after the doctor’s appointment, who will give you the necessary instructions and advise and guide you on matters related to your treatment.

Refreshments and fruit are available on the first and second floors of the hospital. Note. during the coronavirus epidemic, there are no servings for safety reasons.

It is easy to get to the hospital by public transport and your own car. Learn more about arrival directions and parking here.