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Patient satisfaction and access to treatment appointment

The patient is the focal point of everything we do at Docrates Cancer Center. We focus on the level of our services and treatments by following our value: Human beings to other human beings. That means we provide individual treatment for every patient. We give enough time to our patients; each patient is assigned a personal doctor and a primary nurse, and we prepare an individual treatment plan together. We want to exceed all expectations and we want every patient to feel like our most important patient.

It is also of outmost importance to us to follow patient satisfaction in order to focus on excellence in customer service as well as developing our services and treatments further.

Customer survey results 2020

94 %

Customer satisfaction

94% of our patients are very satisfied with the care and service we provide

Suosittelulukumme

Our patients recommend us: Docrates Cancer Center’s Net Promoter Score, or customer recommendation index, is a fantastic 91.

* Net Promoter Score (NPS) is an international indicator of customer experience on a scale from -100 to +100. With just one question, “How likely is it that you would recommend Docrates to relatives, friends and acquaintances? (on a scale from 0 to 10)”, it measures the customer’s likelihood to recommend a company or service to friends and family members. Respondents fall into three categories according to the score they give: Promoters (9–10); Passives (7–8); and Detractors (0–6).

Our patients are very satisfied with the following areas:

Docrates’ world-class medical expertise in cancer care
Individual needs and wishes were taken into account when planning for treatments and timetables
Rapidity of access to treatment and examinations
The personnel genuinely listen and acts accordingly to the patients needs

Access to treatments at Docrates Cancer Center

Access to cancer specialist appointment and breast surgery

You have quick access to a cancer specialist appointment without referral at Docrates Cancer Center.
We carry out the needed examinations immediately and all services are located in the same building.

Average time of access to treatment from first point of contact:

Cancer specialist: average in less than 1 days*
Breast surgery: average in 16 days*

*During 1.7.-30.9.2021

+358 10 773 2010

Booking

Mon-Thu 8-18, Fri 8-16 (GMT +2)

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Customer feedback

"When I received chemotherapy, there was one nurse in particular who each time took the time to be calm, to hold my hand and to make me feel safe"

"Even though I've paid myself all the costs associated with my care, I have not regretted it. The care has been excellent. Thank you!"

"Fast and effective access to treatment"

"I felt like the most important patient in the building"

"They listened the customer, met all the requests and answered all the questions"

"The staff really, genuinely, care!"

"The doctor was thorough in his statements"

"I assumed it would be the best, and now I see that it's true!"

"The equipment was of top quality"

"There was no delays in getting an appointment. My symptoms were taken seriously"

"Good and friendly service, being able to contact via internet was excellent"

Published: 29.09.2020

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We are meeting with Jaana Nurmi on a couch in Kaffila, a volunteer-run cafe in the community house Bokvillan on...

Published: 27.04.2020

Advanced prostate cancer – Neil Britten’s (UK) experience

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