Patient satisfaction and access to treatment appointment

The patient is the focal point of everything we do at Docrates Cancer Center. We focus on the level of our services and treatments by following our value: Human beings to other human beings. That means we provide individual treatment for every patient. We give enough time to our patients; each patient is assigned a personal doctor and a primary nurse, and we prepare an individual treatment plan together. We want to exceed all expectations and we want every patient to feel like our most important patient.

It is also of outmost importance to us to follow patient satisfaction in order to focus on excellence in customer service as well as developing our services and treatments further.

Customer survey results 2020

94 %

Customer satisfaction

94% of our patients are very satisfied with the care and service we provide

91

Suosittelulukumme

Our patients recommend us: Docrates Cancer Center’s Net Promoter Score, or customer recommendation index, is a fantastic 91.

* Net Promoter Score (NPS) is an international indicator of customer experience on a scale from -100 to +100. With just one question, “How likely is it that you would recommend Docrates to relatives, friends and acquaintances? (on a scale from 0 to 10)”, it measures the customer’s likelihood to recommend a company or service to friends and family members. Respondents fall into three categories according to the score they give: Promoters (9–10); Passives (7–8); and Detractors (0–6).

Our patients are very satisfied with the following areas:

  • Docrates’ world-class medical expertise in cancer care
  • Individual needs and wishes were taken into account when planning for treatments and timetables
  • Rapidity of access to treatment and examinations
  • The personnel genuinely listen and acts accordingly to the patients needs
Access to treatments at Docrates Cancer Center

Access to cancer specialist appointment and breast surgery

You have quick access to a cancer specialist appointment without referral at Docrates Cancer Center.
We carry out the needed examinations immediately and all services are located in the same building.

Average time of access to treatment from first point of contact:

  • Cancer specialist: average in less than 1 days*
  • Breast surgery: average in 13 days*

*During 1.14.-30.6.2021

+358 10 773 2010

Booking

Mon-Thu 8-18, Fri 8-16 (GMT +2)

Published: 29.09.2020

The story of a Swedish breast cancer patient: “I didn’t want to wait any longer.”

Merja Kailokari, who lives in Stockholm, Sweden, with her family, was first diagnosed with breast cancer when she was 43...

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Published: 31.08.2020

Jaana, breast cancer survivor: At Docrates, it’s the quality of life that matters, not the statistics

We are meeting with Jaana Nurmi on a couch in Kaffila, a volunteer-run cafe in the community house Bokvillan on...

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Published: 27.04.2020

Advanced prostate cancer – Neil Britten’s (UK) experience

Neil Britten, 63, from Buckinghamshire, near London, was first diagnosed with prostate cancer in early 2016. “My PSA then was 16...

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Published: 27.04.2020

Lennart’s story, advanced prostate cancer – 59 days from diagnosis to recovery

How I got my life back thanks to efficient and fast cancer treatments. Personal experience by Lennart Andersson (59) Lidköping,...

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Why come to Docrates Cancer Center?

  • Top cancer experts and effective treatments without delay even during epidemic.
  • Individual care. You have your own care team - your doctor and your nurse.
  • Front line cancer treatment. Latest medical technology combined with proven expertise in cancer care.
  • Experience in treating international patients from over 60 countries. Multilingual personnel.
358 10 773 2010

Contact us!

Mon-Thu 8 am-6 pm, Fri 8 am-4 pm (GMT +2)