Customer satisfaction
92% of our patients are very satisfied with the care and service we provide
During summer 23.6.-29.7. hospital is open Mon – Fri 8-16.
Booking
Mon-Thu 8-18, Fri 8-16 (GMT +3)
The patient is the focal point of everything we do at Docrates Cancer Center. We focus on the level of our services and treatments by following our value: Human beings to other human beings. That means we provide individual treatment for every patient. We give enough time to our patients; each patient is assigned a personal doctor and a primary nurse, and we prepare an individual treatment plan together. We want to exceed all expectations and we want every patient to feel like our most important patient.
It is also of outmost importance to us to follow patient satisfaction in order to focus on excellence in customer service as well as developing our services and treatments further.
92% of our patients are very satisfied with the care and service we provide
Our patients recommend us: Docrates Cancer Center’s Net Promoter Score, or customer recommendation index, is a fantastic 90.
* Net Promoter Score (NPS) is an international indicator of customer experience on a scale from -100 to +100. With just one question, “How likely is it that you would recommend Docrates to relatives, friends and acquaintances? (on a scale from 0 to 10)”, it measures the customer’s likelihood to recommend a company or service to friends and family members. Respondents fall into three categories according to the score they give: Promoters (9–10); Passives (7–8); and Detractors (0–6).
Our patients are very satisfied with the following areas:
You have quick access to a cancer specialist appointment without referral at Docrates Cancer Center.
We carry out the needed examinations immediately and all services are located in the same building.
*During 1.10.-31.12.2021
Booking
Mon-Thu 8-18, Fri 8-16 (GMT +3)
Malcolm Clark, 65, was diagnosed with prostate cancer in late 2017. He didn’t feel sick, so the information about having...
Read moreWhen Mikael Lagström, 67, who had an advanced and aggressive prostate cancer, sought cancer treatment from Docrates, he hoped to...
Read moreFor 15 years, Hans' situation has varied from desperation to hope. Now he wants to share with us the journey...
Read moreNeil Britten, 63, from Buckinghamshire, near London, was first diagnosed with prostate cancer in early 2016. “My PSA then was 16...
Read moreContact us!
Mon-Thu 8 am-6 pm, Fri 8 am-4 pm (GMT +3)