We understand how hard it is to go through a cancer treatment abroad, far from home. Docrates international team will gladly guide and help you to arrange everything you might need for your visit to Docrates Cancer Center and will be happy to answer all your questions and provide you with the needed information.
Docrates specialises in the diagnosis, treatment and follow-up care of cancer. Located in Finland’s capital, Helsinki, the hospital has established a world-class reputation for its expertise and quality care. Finland is the leading country in cancer care and research. Docrates Cancer Center offers also remote appointments. We have treated people from over 60 countries, with high patient satisfaction.
International patients are welcome to make in-person appointments with our cancer specialists or request a remote second opinion. There is no referral needed.
Step 1. Booking an appointment
You can make an appointment with the Docrates Cancer Center specialist:
- As Private Customer
- As a Customer of an Insurance Company
Call our International Team
To make an appointment, you can call our appointment number +358 10 773 2010 (Mon-Thu 8-18, Fri 8-16).
The phone will be answered by our experienced nurses, with whom you can discuss your situation. They provide information about diagnostic procedures and treatments and make an appointment with just the right specialist. Our friendly staff understands the fears and concerns associated with cancer and provides support right from the first contact. An appointment can also be made by a relative or a doctor.
Or leave us a contact request
You can also fill in the electronic contact request form, on the basis of which we will contact you as soon as possible.
We arrange doctor’s appointments and examinations for our clients quickly and flexibly. To ensure this, it is important for us that you cancel your appointment if for some reason you are unable to attend. The reservation can be canceled via customer service by phone on +358 010 773 2010. If you have booked an appointment through our online appointment booking, you can also cancel the appointment at the online appointment reservation service. The booked time must be canceled no later than 24 hours before its start. For non-cancellable or canceled less than 24 hours, we will have to charge the full price. The cancellation policy applies to all forms of reception. Clinic fee will be charged when canceling a confirmed booking.
Step 2. Learn about Insurance and EU’s Planned Medical Treatment Abroad
At Docrates Cancer Center patient´s insurance company can cover treatment costs. We cooperate with insurance companies worldwide.
If you have private insurance, please contact us and we will provide your insurance company with the needed documents, cost estimate and will help you with all arrangements.
Please note that the processing time of the payment bond varies depending on the insurance company. Before examinations and treatments, make sure that your insurance company has approved the payment bond. We recommend that you familiarize yourself with the instructions for insurance companies and contact your insurance company at an early stage.
EU countries: Planned medical treatment abroad
In certain circumstances, under EU law you have the right to arrange medical treatment, such as consultation with a specialist, surgery or treatment for a specific condition including cancer treatments, in other EU countries. Learn more www.europa.eu.
Step 3. Prepare for your arrival at Docrates
When you make an appointment, our nurse will instruct you on the information and documents we need, so that your first visit to our hospital goes smoothly, and the doctor has time to familiarize himself with your situation in advance. Check out the written instructions here first.
Bring a loved one with you. If you want, you can bring a loved one with you for support, to participate in the conversation or even to take notes, or just to be there for you.
Transport connections. It is easy to get to Helsinki from all over the world. The Helsinki-Vantaa Airport is only a 30 min drive away. In Helsinki it’s also easy to travel both with car and with public transport during your visit. You will find contact details and parking-related instructions here: Contact information
Accommodation. Docrates Cancer Center has negotiated special rates for patients and their close ones at select hotels in Helsinki, situated close to the hospital. You will find more information here: Accommodation
The costs and financial information. We treat each patient individually to achieve the best possible treatment results. When the individual treatment plan is ready, you will receive a written cost estimate if you so wish. Additional information about Docrates’ care fees and financing options can be obtained from your own coordinating nurse and on our website.
Integrity. The Docrates Privacy Plus service is available for our patients in situations requiring enhanced privacy. It enables special arrangements for arrivals at the hospital, security arrangements, and organising examinations and treatments anonymously, among other things.